Help centre

Questions, answered.

Everything about safety, fuel, fragrance and delivery. Still unsure? We’re a message away.

Start here — the six questions everyone asks

Is it really safe to light indoors?

Yes, when used as described. The LA\VIK was tested by an independent laboratory to EN 16647, the European safety standard for bioethanol fireplaces: stability, fuel containment, surface temperatures and extinguishing. As with any open flame: a room of 12 m² or more, air it regularly, never leave the flame unattended.

Do I need to open a window?

A normally ventilated room of 12 m² or more is enough; you do not need a permanently open window. During longer use air the room briefly now and then, and thoroughly after the fire is out. Keep the fireplace out of draughts.

Does it give off heat?

A gentle, radiant warmth — think of the glow of around 30 candles burning at once (about 20 for the Studio). It will take the chill off a corner and warm the space immediately around it, but LA\VIK is designed for atmosphere, not as a replacement for your heating.

How long does one fill last, and what does an evening cost?

One fill of the burner lasts around three hours in the LA\VIK and around two and a half in the LA\VIK Studio. A 6 litre bottle of glør Classic gives you just under 20 evenings with the LA\VIK or around 28 with the Studio. At €3.98 per litre, an evening by the fire costs you roughly €1.20 or €0.80.

Is it safe around children and pets?

It is built with them in mind: a heavy, low-set steel-and-Larvikite base that is hard to knock over, a burner that keeps around 70% of the fuel bound so it is protected from spilling if it is bumped, and a base that stays cool to the touch. The glass gets hot while it burns. It is genuine fire, so, exactly as with candles, keep little hands and curious paws at a sensible distance and never leave any open flame completely unattended. The included snuffer lets you light and extinguish it from a comfortable distance.

Where do I get the bioethanol, and can I use any brand?

We sell our own glør Classic Bioethanol, also as a Refill Set. LA\VIK also runs on any quality standard bioethanol, so you are never locked in. We simply recommend a high-purity fuel — cheap, watery ethanol is what gives the category its reputation for smell.

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