Help centre

Questions, answered.

Everything about safety, fuel, fragrance and delivery. Still unsure? We’re a message away.

Start here — the six questions everyone asks

Is it really safe to light indoors?

Yes — and not on our word alone. LA\VIK is independently certified to EN 16647, the European standard for indoor bioethanol fires, at an accredited laboratory. It passes independent tests for spill resistance, tip-over stability, surface temperature, emissions, thermal-shock glass and safe extinguishing. It is a real flame, engineered and lab-verified to live safely inside your home.

Do I need to open a window?

LA\VIK needs no chimney and no flue. But like any real flame it uses a little oxygen and gives off mostly water vapour and CO₂, so treat it exactly as you would a group of candles: a normally ventilated room is all it needs, and it is good practice to air the room now and then. You do not need a draught or a permanently open window — just a room that breathes as any living room does.

Does it give off heat?

A gentle, radiant warmth — think of the glow of around 30 candles burning at once (about 20 for the Studio). It will take the chill off a corner and warm the space immediately around it, but LA\VIK is designed for atmosphere, not as a replacement for your heating.

How long does one fill last, and what does it cost to run?

One fill of the sealed burner lasts up to 3 hours on the LA\VIK and up to 2 on the Studio — a whole long evening. Every litre burns for up to 12 hours, so a 6-litre bottle of bioethanol is around 72 hours — roughly 24 evenings by the fire, about €2 an evening. No standing costs, no power, no maintenance bills.

Is it safe around children and pets?

It is built with them in mind: a heavy, low-set steel-and-Larvikite base that will not be knocked over, a sealed burner that cannot spill if it is bumped, and a base and glass that stay cool to the touch. That said, it is genuine fire — so, exactly as with candles, keep little hands and curious paws at a sensible distance and never leave any open flame completely unattended. The included snuffer lets you light and extinguish it from a comfortable distance.

Where do I get the bioethanol, and can I use any brand?

We sell our own de-scented glørFlame bioethanol, with an optional refill plan delivered to your door. LA\VIK also runs on any quality standard bioethanol, so you are never locked in. We simply recommend a high-purity fuel — cheap, watery ethanol is what gives the category its reputation for smell.

Still have a question?

Our team answers within one working day — happy to help before or after you buy.